Saturday, 20 November 2010

Young mother totally loses the plot in public place...

Okay, so the first major hiccup (watch out, this is an ultra long worded post, so make a cup of tea and get comfortable). Last Saturday (one week ago) I went into a shop we have here in Christchurch called Smiths City to order some taps. We are simply going to replace the old taps with the latest version of the same thing - by the same company and everything. So, nobody buys shower taps anymore - usually people replace them with mixers, but we figured we'd just take the easy route and stick to taps. Anyways, so nobody stocks taps - they have to be ordered from the manufacturer which is cool, so last Saturday we went into Smiths City to order our taps.

There was a bit of confusion regarding the pricing - something was $130 but no-one was sure if that was for one tap or both the hot and cold. We need two sets - ie four taps. I mentioned to the shop guy that if they were $130 per tap then there was no way we could afford those ones, cos that would be over $500 just for some taps which was just silly. The shop guy laughed and agreed and asked another lady to check that it was the price for two. Which the woman went somewhere to check and came back and said that it was for definitely for two taps. Now, that's still heaps of money - $260 just for some taps. Whoa. Anyway, we went with that and ordered (and paid for) two full sets.

So, they came in on Wednesday which was a bit late, we had to put the plumber and builder on hold cos they couldn't do much without the taps (as we have the huge holes in the wall which need to be sorted before tiling can proceed) so I was a bit stressed. It was also really hot - like nearly 30 degrees, and the baby was unhappy and crying a fair bit cos of all the men and power saws etc.

So I went down on Wednesday, with crying baby on my hip, ultra tired, dirty and smelly (as we have no shower, and incidentally baby had vomitted down my front before I left home and I couldn't be bothered changing - put together this is a great image oui?) to pick up my taps when disaster struck.

Firstly, they only had one set of taps. Okay, this means work will still have to be on hold. Then, they tell me that I've only paid for and ordered one set anyway. Uh, hello? And get this, it's the same lady who went and checked for me on Saturday to make sure the price was for a whole set. Then it gets really screwy - she denies ever having told me this, and tells me it they are always priced per tap and makes it totally sound like my fault. She was so rude - she kept turning her back to me and speaking over me and trying to get rid of me. gets a little messy here. In my head I was trying to work out which part of this was worse - the fact that we can't proceed at all with our bathroom until more taps are ordered, or that we have to fork out another $260 on taps. These thoughts, combined with the heat, crying, sweat, smell and fatigue lead my eyes to well up and me to quietly whine..."but we can't afford more taps"..before breaking down in snotty nosed red-faced tears. In public.


I have never behaved like this in public before. I had to grab my phone and call Matt in order to stop myself actually sitting on the ground and throwing a total tantrum. I wandered around the store, sniffing and sobbing and talking to Matt while he tried to calm me and wisely suggested I just pay for the taps and get out of there.

Returning to the counter, the ladies were obviously a little freaked out by the crazy smelly red-faced crying lady with the confused looking baby on her hip, and although they didn't apologise, they offered me a $50 discount and assured me the taps would be here by the end of the week. Okay, I sniffed, and paid for more taps...

End of unpleasant experience? Why no, it's now Saturday and they still haven't arrived. When I rang this morning I was told to phone them again after 9am on Monday to see what had happened. What the &%*#?

"Smiths City Has It All" reads their slogan. Should be "Smiths City brings young mothers to tears" or "Smiths City hasn't got what you want in stock and will break you down by stuffing up your order, taking ages to get things in and being rude to you in the process".

I'm stepping aside now and passing it over the Matt - I'm sure he will be much more rational and demanding when he speaks to them on Monday. This has pushed the whole project back by a week. A whole extra week with no shower! Don't worry though, we have been driving across town and showering at my folk's place every other day. And the baby is happy enough if we fill up his toy bucket with water and dunk him in that.

ps. see that tap up in the photo - $130 right there. Wham.

1 comment:

  1. That's ridiculous...what a rip off! Sorry you're being messed with.